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#1
01-24-2007, 11:13 AM
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If the service is genuinely bad (and boy, this sounds like it was bad), I think it's worth it to complain. Of course, the catch is to remember to comment when it's good, too. (I got a nice coupon from Macy's once when I emailed them to praise the service I got from one of the salespeople and they said the good comment would go in her files, which made me happy)
I once had to complain to Starbucks because I found bits of a coffee stirrer and pieces of a rubber band in my frothy pseudo-coffee drink (this was before Chai Tea Lattes changed my world). My favorite part was when the customer service representative sheepishly asked, "Um... can I send you some coupons? Will you ever come back?" Hee hee.
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Gentlemen! We're burning daylight! Riders up! -Bill Murray 
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#2
01-24-2007, 11:39 AM
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Sign your complaint letter Rohit Patel for a quicker response.
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“To compel a man to furnish funds for the propagation of ideas he disbelieves and abhors is sinful and tyrannical.” Thomas Jefferson
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#3
01-24-2007, 11:41 AM
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93% of all UNsatisfied customers do NOT complain.
I am one to always inform the manager of when I get great service, as they never hear enough of that end either. I have been in the customer service business for 17 years and I always want to hear about both great and terrible service.
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