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-   -   Service at it's worst (http://www.derbytrail.com/forums/showthread.php?t=9100)

Byebyemermaid 01-24-2007 06:27 AM

Service at it's worst
 
Last night about 5:30 i took the kids for a little treat of ice cream to Baskin Robbins/Dunkin Donuts.They're combined here.After waiting 5 minutes a young lady finally came over to take our order.She proceeded to start scooping the first ice cream and then left.She spoke to another employee who came over to help us.I guess she wasn't trained on how to scoop out ice cream.He then took our order and started to make the kids there sundaes.He finished 1 and almost finished the other and left while leaving the sundaes on the counter behind him.Without exagerating he starts to serve people on a line for coffee and donuts along with the young lady who started our order.This goes on for over 10 minutes,while i'm motioning to him that we're waiting.No response as the ice cream just lays on the counter.Finally i just walked out with the kids.I've already e-mailed Dunkin Donuts and gave them the store address and i'll be paying a visit to speak to the store manager later and ask for the regional manager also.I guess since there is more money spent on the coffee and donuts that takes priority over anything else.That was disgraceful.I'm very proud to say the kids took it well and they understood.

eurobounce 01-24-2007 08:44 AM

Quote:

Originally Posted by Byebyemermaid
Last night about 5:30 i took the kids for a little treat of ice cream to Baskin Robbins/Dunkin Donuts.They're combined here.After waiting 5 minutes a young lady finally came over to take our order.She proceeded to start scooping the first ice cream and then left.She spoke to another employee who came over to help us.I guess she wasn't trained on how to scoop out ice cream.He then took our order and started to make the kids there sundaes.He finished 1 and almost finished the other and left while leaving the sundaes on the counter behind him.Without exagerating he starts to serve people on a line for coffee and donuts along with the young lady who started our order.This goes on for over 10 minutes,while i'm motioning to him that we're waiting.No response as the ice cream just lays on the counter.Finally i just walked out with the kids.I've already e-mailed Dunkin Donuts and gave them the store address and i'll be paying a visit to speak to the store manager later and ask for the regional manager also.I guess since there is more money spent on the coffee and donuts that takes priority over anything else.That was disgraceful.I'm very proud to say the kids took it well and they understood.

Everyone loves a customer like you. The manager would LOVE to hear about all of your complaints.

Cajungator26 01-24-2007 08:45 AM

My kid would have had a meltdown... LOL :D

Nascar1966 01-24-2007 10:05 AM

If that was me, the employees would be made into an ice cream sundae.:eek:

Danzig 01-24-2007 11:05 AM

i've left places before due to bad service. usually don't say anything, just don't go back. and my kids are used to it i guess....

poor guys, no ice cream:(

GenuineRisk 01-24-2007 11:13 AM

If the service is genuinely bad (and boy, this sounds like it was bad), I think it's worth it to complain. Of course, the catch is to remember to comment when it's good, too. (I got a nice coupon from Macy's once when I emailed them to praise the service I got from one of the salespeople and they said the good comment would go in her files, which made me happy)

I once had to complain to Starbucks because I found bits of a coffee stirrer and pieces of a rubber band in my frothy pseudo-coffee drink (this was before Chai Tea Lattes changed my world). My favorite part was when the customer service representative sheepishly asked, "Um... can I send you some coupons? Will you ever come back?" Hee hee.

dellinger63 01-24-2007 11:39 AM

Sign your complaint letter Rohit Patel for a quicker response.

randallscott35 01-24-2007 11:40 AM

Quote:

Originally Posted by Cajungator26
My kid would have had a meltdown... LOL :D

You have a kid?

GPK 01-24-2007 11:41 AM

93% of all UNsatisfied customers do NOT complain.

I am one to always inform the manager of when I get great service, as they never hear enough of that end either.

I have been in the customer service business for 17 years and I always want to hear about both great and terrible service.

GPK 01-24-2007 11:42 AM

Quote:

Originally Posted by randallscott35
You have a kid?


its not mine, I promise:eek:

Cajungator26 01-24-2007 11:51 AM

Quote:

Originally Posted by randallscott35
You have a kid?

Yep... he'll be 4 in July. I got married when I was 22 to a cheater and decided after a couple of years that I didn't want to stay with someone like that, so I've been divorced for almost 2 years now.

GPK 01-24-2007 11:52 AM

Quote:

Originally Posted by Cajungator26
Yep... he'll be 4 in July. I got married when I was 22 to a cheater and decided after a couple of years that I didn't want to stay with someone like that, so I've been divorced for almost 2 years now.


remind me when our wedding date is again??:cool:

Cajungator26 01-24-2007 12:05 PM

Quote:

Originally Posted by T3B
remind me when our wedding date is again??:cool:

When are we going to officially meet again? :p

GPK 01-24-2007 12:08 PM

Quote:

Originally Posted by Cajungator26
When are we going to officially meet again? :p

day before we get married sound okay??:D

Danzig 01-24-2007 12:08 PM

sounds like a match made in heaven...

GPK 01-24-2007 12:10 PM

Quote:

Originally Posted by Danzig188
sounds like a match made in heaven...

Deb, can you believe she is even sweating the small details like that?? I mean, come on, its ME for crying out loud. Tell her, if you didn't have Tony, you and I would have been the ultimate together:eek:

Cajungator26 01-24-2007 12:10 PM

Quote:

Originally Posted by T3B
day before we get married sound okay??:D

I can just hear the wedding bells now... NOT! :D

GPK 01-24-2007 12:11 PM

Quote:

Originally Posted by Cajungator26
I can just hear the wedding bells now... NOT! :D


:( :( :( ...thats okay, you will come crawling back one day....

Cajungator26 01-24-2007 12:15 PM

Quote:

Originally Posted by T3B
:( :( :( ...thats okay, you will come crawling back one day....

LMFAO! You crack me up, babe. You better pick your phone up on Saturday... no excuses. :p

Danzig 01-24-2007 12:16 PM

lol

let me know when you guys register!


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