Xpressbet "Video Maxed-out" Issue

[CheekyBird]

Anyone else have this experience? We have had the account for a couple of years w/ no issues. Recently, my video maxes out more and more frequently and I have to wager before I can place a bet. I'm sure there's something about the hours of video you get hidden in the user agreement that no one reads. I'm just wondering why this is happening more frequently. I am not watching video any more or any less than I have in the past.