If the service is genuinely bad (and boy, this sounds like it was bad), I think it's worth it to complain. Of course, the catch is to remember to comment when it's good, too. (I got a nice coupon from Macy's once when I emailed them to praise the service I got from one of the salespeople and they said the good comment would go in her files, which made me happy)
I once had to complain to Starbucks because I found bits of a coffee stirrer and pieces of a rubber band in my frothy pseudo-coffee drink (this was before Chai Tea Lattes changed my world). My favorite part was when the customer service representative sheepishly asked, "Um... can I send you some coupons? Will you ever come back?" Hee hee.
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Gentlemen! We're burning daylight! Riders up! -Bill Murray
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