Coburn slams Churchill

[NTamm1215]

She deserves special treatment. Period. Her horse is running in the only race CDI cares about and the least they could do is make sure she and however many guests she's bringing are accommodated. We're talking about incredibly basic customer service.

If Churchill wasn't hellbent on selling every bit of premium seating, they would reserve some for connections. The only major race (and it's obviously a much smaller scale then the Derby) where I've been anywhere near an owner was last year's Arlington Million. Unsurprisingly, Arlington's staff went above and beyond with hospitality. That's what you do. Personal concierges, private seating, transportation, etc.

She has every right to be annoyed/disappointed and quite honestly, she deserved better treatment than people who simply bought a ticket adjacent to where Churchill sat her.

[parsixfarms]

Can you imagine how John Asher really feels about all this?

[Sightseek]

Originally Posted by NTamm1215

She deserves special treatment. Period. Her horse is running in the only race CDI cares about and the least they could do is make sure she and however many guests she's bringing are accommodated. We're talking about incredibly basic customer service.

If Churchill wasn't hellbent on selling every bit of premium seating, they would reserve some for connections. The only major race (and it's obviously a much smaller scale then the Derby) where I've been anywhere near an owner was last year's Arlington Million. Unsurprisingly, Arlington's staff went above and beyond with hospitality. That's what you do. Personal concierges, private seating, transportation, etc.

She has every right to be annoyed/disappointed and quite honestly, she deserved better treatment than people who simply bought a ticket adjacent to where Churchill sat her.

[Danzig]

Originally Posted by NTamm1215

She deserves special treatment. Period. Her horse is running in the only race CDI cares about and the least they could do is make sure she and however many guests she's bringing are accommodated. We're talking about incredibly basic customer service.

If Churchill wasn't hellbent on selling every bit of premium seating, they would reserve some for connections. The only major race (and it's obviously a much smaller scale then the Derby) where I've been anywhere near an owner was last year's Arlington Million. Unsurprisingly, Arlington's staff went above and beyond with hospitality. That's what you do. Personal concierges, private seating, transportation, etc.

She has every right to be annoyed/disappointed and quite honestly, she deserved better treatment than people who simply bought a ticket adjacent to where Churchill sat her.

if i pay the same money as an owner, i want the same service.
should churchill improve? absolutely.

[my miss storm cat]

Originally Posted by Danzig

"I felt like we were in exactly the same position as the people around me that weren't owners," Delfino said. "The treatment was no different. It was so badly organized; my husband was so disappointed."

i was sympathetic until that point.

Originally Posted by Antitrust32

wow, what a feeling of entitlement. Wonder if she wants some cheese with that whine...

Tough crowd.

I think maybe some things don't translate well. Remember English isn't her primary language.

From everything I remember reading about this couple before the Derby she was the one who fell in love with the story of Big Red, wanted her own "Red" and the husband, seemingly, just kinda went along.

Maybe she was trying to include him or maybe he doesn't speak English or has issues or something... I take no offense in an owner or anyone saying they made the trip from Venezuela and were disappointed and mentioning oh yeah as was my spouse. This isn't whining this is just calling it like it is. She sounds disappointed and rightly so.

I agree with everything Nick said and yes...

Originally Posted by Danzig

if i pay the same money as an owner, i want the same service.
should churchill improve? absolutely.

...even if you pay the same as an owner sorry but they deserve to be indulged, spoiled and made to feel special. We're only talking about connections of 20 horses for one damned day a year. It's surprising that any track wouldn't get this right but that it's Churchill on Derby day? It's embarrassing.

[Antitrust32]

I just have no sympathy for someone who complains about their hotel and not getting a hotel from Churchill... She should have asked if hotels were included, not assumed. People can still plan, even if they are rich, make plans and know what the itinerary is. The trouble with her seats and food... that should have been handled better by Churchill, but the rest of the letter made me .

[Cannon Shell]

Originally Posted by Antitrust32

I just have no sympathy for someone who complains about their hotel and not getting a hotel from Churchill... She should have asked if hotels were included, not assumed. People can still plan, even if they are rich, make plans and know what the itinerary is. The trouble with her seats and food... that should have been handled better by Churchill, but the rest of the letter made me .

It is too bad that I sold my house in Louisville. I could have started a little cottage industry for 1st time Derby owners, giving tours, introducing owners to dignitaries like Steve Byk and showcasing famous Louisville spots like the Haskin couch and Frank's deli.

[Danzig]

Originally Posted by my miss storm cat

Tough crowd.

I think maybe some things don't translate well. Remember English isn't her primary language.

From everything I remember reading about this couple before the Derby she was the one who fell in love with the story of Big Red, wanted her own "Red" and the husband, seemingly, just kinda went along.

Maybe she was trying to include him or maybe he doesn't speak English or has issues or something... I take no offense in an owner or anyone saying they made the trip from Venezuela and were disappointed and mentioning oh yeah as was my spouse. This isn't whining this is just calling it like it is. She sounds disappointed and rightly so.

I agree with everything Nick said and yes...


...even if you pay the same as an owner sorry but they deserve to be indulged, spoiled and made to feel special. We're only talking about connections of 20 horses for one damned day a year. It's surprising that any track wouldn't get this right but that it's Churchill on Derby day? It's embarrassing.

They have a derby runner. Everything else is gravy

[my miss storm cat]

Originally Posted by Danzig

They have a derby runner. Everything else is gravy

I disagree 100 percent.

They have a Derby runner. This is the sport of Kings and if there's a day when the owners should get the royal treatment this is it.

Originally Posted by Monarchos1

Just to set the record straight, her husband does not speak English.

Thanks for the clarification. I got that feeling as he wasn't quoted anywhere.

[Monarchos1]

Originally Posted by my miss storm cat

Tough crowd.

I think maybe some things don't translate well. Remember English isn't her primary language.

From everything I remember reading about this couple before the Derby she was the one who fell in love with the story of Big Red, wanted her own "Red" and the husband, seemingly, just kinda went along.

Maybe she was trying to include him or maybe he doesn't speak English or has issues or something... I take no offense in an owner or anyone saying they made the trip from Venezuela and were disappointed and mentioning oh yeah as was my spouse. This isn't whining this is just calling it like it is. She sounds disappointed and rightly so.

Just to set the record straight, her husband does not speak English.