If I Want This Kind Of Abuse I'll Just Stay Home....

[docicu3]

Over the last 2 weeks while playing at Delaware Park I have had three teller mishaps which have cost me dearly with either poor or no response on the part of management.

1) While playing tri keys at SA with exacta boxes a series of numbers were correctly called out to the teller. The tickets were paid for and were being inspected when I noticed an omission and duplicate tri combination which were identified after the race went off. Teller hand eye misfortune came in which turned out to cost me close to $2000.

Management response: Because there is no ticket with a mistake on it we are not responsible for correcting any error. We think 15% or the cost of the tri tickets is fair compensation.

2) While boxing a 3 horse exacta 90 seconds to post the previous day at SA the teller misfires on the combinations leaving me with an $80 ticket I didn't ask for. No refund. The time prior to race going off was spent correcting the ticket sequence. When the corrected ticket with 3 horses boxed was punched the gate opened and though the 3 way box paid the $80 from the error came out of the winnings. No offer to make good on managements part when made aware of it when complaining about 1) above.

3) Today while asking for a simple 3 horse tri box at FG yet another teller at DP fumbles through "3" incorrect tickets until the race goes off. This time I refuse to pay for another typing snafoo....but the damn missed score of over $6K is absolutely ridiculous.......nary even an apology on this one from the teller absorbed in the air of a ticket to be paid for.

Racino logic......who cares if the horse player and his hundreds of thousands in gross wagering a year leaves the "tracino", if we get rid of enough of them we'll have space for more of those lovely slot machines!!!!!



Delaware Park down 4% last year in gross profits with customer service rivaling county prison.
"Our most satisfied customers are the ones who stay home"

Do Delaware Park a favor this racing season and just stay home.....