Quote:
Originally Posted by luvalab
When did you receive this email?
As of today I have not received any response back from DRF, including the email you posted. I called DRF today and was told that they are contacting everyone who tried to download a card on either of those days. She took my name and number and said someone would call me back. I'm not holding my breath.
Thanks!
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I initially received an email from DRF on Thursday May 1st telling me they apologize for the Formulator printing problems. They gave the link to download and print the Classic card. They also offered a Free Formulator card.
Fast Forward to Monday afternoon and I received the email above. This time they provide codes to purchase 2 Formulator cards. I had purchased Saturday's Derby and Belmont Park cards on Wednesday April 30th.
This server issue was the last think DRF wanted. I thought they were very fair with the 2 free card offer. Plus they gave me a work around while they worked to resolve the printing problem. DRF have always been very responsive when I have had issues with their product.