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Originally Posted by gales0678
how do you explain a horse getting left in the gate by that much without human interfernce?the horse never had problems in the gate before , it's not just me and who i talk too it was half of otb
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Plenty of times the gate opens and they just DON'T GO. It's called refusing. It has nothing to do with the assistant starter or mechanical failure. Those issues result in a refund, a horse that refuses or loses its rider or falls in the running doesn't generate a refund. It's like a horse getting a perfect break and the veering to the inside or outside. No refunds.