IMHO, you are quite correct in your assessment of treatment of customers at racetracks. We all know that it would be nice to bet 5 minutes to post, but we have barely taken a look at the horses in the post parade and warmups, looked at the odds board, and will pays to formulate a bet at that time. Sometimes you don't get that feeling of divine revelation in that time either as odds are inflated before late money points out "hot" horses. Tellers, should be competent at what they do and do it in a timely manner, period. Management should review their employees, reward the good ones and weed out the bad ones. There should also be plenty of self wagering machines to not get bettors shutout. Additionally, tracks should invest in portable self wagering terminals for customers use. The "old" methods of betting are archaic when new technologies are here and developed for wireless betting from your seat. Why the stampede tothe windows ? I used to use this at the Meadowlands and had much less stress in getting my bets in on time and correctly. I did of course make some of my own errors which cost me, but hey, it was my own fault. Thats not to say that wireless doesnot have their own issues, like dropped signals, and non cancelation of bets ( which btw, they can do with enough time) It greatly pissed me off when during a BC day at M, I incorrectly entered a bet for the BC into the Meadowlands nighttime program and they would not cancel my bet, while another guy toldme , "hey your a nice guy, me i'm a bastard, I get them to cancel bets all the time" Boy did that make me feel good, as I watched my p3 bet go down in flames that night on the harness card that i donot bet. The reason i incorrectly input the bet to the Meadowlands pool was that the wagering device was programmed to startup with the Meadowlands as the choice track everytime, instead of the customer choosing a track initially. Who said technology and racetracks are your friend anyways ?