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Originally Posted by Byebyemermaid
Last night about 5:30 i took the kids for a little treat of ice cream to Baskin Robbins/Dunkin Donuts.They're combined here.After waiting 5 minutes a young lady finally came over to take our order.She proceeded to start scooping the first ice cream and then left.She spoke to another employee who came over to help us.I guess she wasn't trained on how to scoop out ice cream.He then took our order and started to make the kids there sundaes.He finished 1 and almost finished the other and left while leaving the sundaes on the counter behind him.Without exagerating he starts to serve people on a line for coffee and donuts along with the young lady who started our order.This goes on for over 10 minutes,while i'm motioning to him that we're waiting.No response as the ice cream just lays on the counter.Finally i just walked out with the kids.I've already e-mailed Dunkin Donuts and gave them the store address and i'll be paying a visit to speak to the store manager later and ask for the regional manager also.I guess since there is more money spent on the coffee and donuts that takes priority over anything else.That was disgraceful.I'm very proud to say the kids took it well and they understood.
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Lets get back to the original topic.Yesterday i went to the store and asked to speak to the store manager.I explained to her what transpired in a RESPECTFUL manner.She agreed with me 100% and asked me what time i was there so they could go to the surveilance tape.I gave her my card with my cell phone number.Guess what i just got off the phone with the general manager who thanked me 10 times,and said he had spoken to those employees.He then asked me what could he do for me and i said that just you calling back was enough.That wasn't enough for him so he said to let him know the next time we're coming in.People i'm been in sales for 25 years and if you don't think that constructive criticism isn't important for business you're dead wrong.In fact the best customer in the world is the one who does have a valid complaint,because all he's doing is telling you i want to do business with you.When the customer stops talking that's trouble.